Refund policy

Returns

Because the majority of our products are vintage, one-of-a-kind, and often fragile, we do not accept returns unless the item is significantly not as described or was damaged during shipping.

If there is an issue with your order, please contact us within 7 days of delivery at info@theephemerabureau.com with:

  • Your order number

  • A description of the issue

  • Clear photos, if applicable

We’ll work with you to resolve the situation promptly.

💸 Refunds

Refunds are only issued in the following cases:

  • The item arrived damaged in transit

  • The item is significantly different than described in the listing

  • The order was cancelled before shipment

If a refund is approved:

  • It will be issued to your original payment method within 5–10 business days

  • You’ll receive confirmation via email

📦 Shipping Damage

If your item arrived damaged:

  • Save all packaging

  • Send photos of the item and the packaging within 7 days of delivery

We may request a return of the damaged item or file a claim with the carrier.

❌ Non-Refundable Items

We do not issue refunds for:

  • Buyer’s remorse

  • Incorrect addresses provided at checkout

  • Normal wear, aging, or historical imperfections consistent with vintage ephemera

📬 Contact Us

Questions? Email us at info@theephemerabureau.com and we’ll be happy to assist you.